Support Policy

About this Support Policy
This Support Policy explains what kind of assistance you can expect from us in terms of Swap Education.

If you have any questions or disagree with this Support Policy, please contact us before using the Website. We reserve the right to change this Support Policy at any time, so please revisit this page to ensure that you are aware of any changes. This Support Policy goes into effect on January 1, 2024.

By using any part of the Website or providing us with personal information, you agree to the processing of that information as described in this Support Policy.

What Our Support Service Covers
We only provide support for products, subscriptions, and services purchased from swapeducation.com. Our Support Service includes help with Product course and certification access, website dashboard access, and e-learning platform login. If you require any additional assistance, please first consult the extension’s documentation and FAQs. Your question may have already been answered. Please submit a ticket if it hasn’t. Aside from the products or services purchased, we also provide Blockchain Consulting. If you require professional assistance in developing a proof of concept for your product or assistance with your ICO, etc.

What Our Support Service Does Not Cover
Our Support Service does not cover Third-Party Products supplied by Third Parties who are not our Resellers, as well as third-party products and services.

Support Team Turnaround time
We respond to questions posted on any platform, including email, Facebook, Twitter, LinkedIn, Google+, and Instagram, within 24-48 hours.
The quickest way to contact us is via email at hello@swapeducation.com.

Your privacy matters

Cookies and similar technologies are used on our sites to personalize content and ads. You can find further details and change your personal settings below. By clicking OK, or by clicking any content on our sites, you agree to the use of these cookies and similar technologies.

GDPR

When you visit any of our websites, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and manage your preferences. Please note, that blocking some types of cookies may impact your experience of the site and the services we are able to offer.

  • These cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms, or where they’re essential to providing you with a service you have requested. You cannot opt out of these cookies. You can set your browser to block or alert you about these cookies, but if you do, some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site, which helps us optimize your experience. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not be able to use your data in this way.
  • These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
  • These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.